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Hospitals Entice Patients with iPads, Quiet Spaces

Marianne Aiello, for HealthLeaders Media, January 8, 2014

To find out, I simply need to book a visit at one of the eight new Mosaic Life Care centers, practices that are part of Heartland Regional Medical Center in St. Joseph, MO. There, greeters check patients in on iPads and escort them down the hall to see their physicians.

The buildings also feature lobbies with waterfalls, modern metal sculptures, and multistory atriums. And get this—there are no reception desks. No waiting rooms either.

The hospital decided to create these modern centers, with the help of a former Disney Imagineer no less, in order to maintain its bottom line while its former patient base stagnated. In 2010, hospital executives hatched a plan to expand into nearby affluent suburbs and tap into a new, younger demographic with modern, state-of-the-art clinics.

"We knew we would end up slowly dying by a thousand cuts," Mark Laney, Hartland president and CEO told the Kansas City Star. "We needed to dramatically reinvent ourselves to survive and thrive in a new environment."

Fewer Rooms, More Water-Birth Suites
Just outside Minneapolis, Methodist Hospital is seeking an influx of new patients as well, as it approaches the end of its $11 million birth center renovation, which aims to deliver a more personalized and relaxed environment for expectant mothers and families.

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1 comments on "Hospitals Entice Patients with iPads, Quiet Spaces"


Todd (1/12/2014 at 7:28 PM)
At least some US hospitals are attempting to catch up to some private, first class JCI Accredited facilities abroad. But sadly most have a long way to go to catch up to the quality at Bumrungrad, Severance and others.