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3 Inexpensive Ways to Enhance Patient Experience

Marianne Aiello, for HealthLeaders Media, February 5, 2014

In Nashville, a teenager created a charging station for a hospital emergency room after learning about the family of a friend who was rushed to the ER, whose mobile phones soon ran out of battery. The idea became the teen's Eagle Scout project and he financed it through fundraisers and carwashes.

"This has been a wonderful asset to our families and we are grateful for Andy and his creative ideas in bringing this need to a reality," a representative of Vanderbilt's Monroe Carell Jr. Children's Hospital said.

Purchasing charging stations is worth the investment in the patient experience—and may finally keep that one vending machine from repeatedly begin unplugged in the name of battery life.

3. Lower Your Parking Rates
While a growing number of hospitals are adding valet services for patients and family, sometimes a smaller gesture can make a big impact. The University of Iowa Hospitals and Clinics recently announced they would decrease their maximum daily parking fee from $18 to $10.

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2 comments on "3 Inexpensive Ways to Enhance Patient Experience"


Kristin Baird (2/9/2014 at 6:34 PM)
Marianne, thank you for sharing these suggestions. Everything that a patient and family encounters is part of the experience and should match the promise. If the hospital promises patient and family-centeredness then all of the examples you gave are right on target. And best of all, they don't have to cost millions of dollars. Look around and you will find ways to become more patient and family centered.

risk management (2/9/2014 at 8:27 AM)
Thanks a lot for your great article.