Virtual Discharge Assistant Cuts Readmissions, Costs
Louise proved extremely popular in the study, with patients noting that they like being able to sit as long as they want to with Louise and not feel rushed that a busy nurse or physician has to move on to other patients. In addition, many patients find it easier to answer some questions truthfully—for example, about whether they smoke—than with a live person.
Participants in the Project RED program reported feeling much more prepared for discharge and the study had excellent outcomes, preventing one ED readmission for every 7.3 patients in the study. The AHRQ is supplying funding to implement Project RED initiatives elsewhere in the country to expand the research project. Meaning it may not be long before a virtual discharge assistant is helping out with patients at your organization.
Rebecca Hendren is a senior managing editor at HCPro, Inc. in Danvers, MA. She edits www.StrategiesForNurseManagers.com and manages The Leaders' Lounge blog for nurse managers. Email her at firstname.lastname@example.org.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- 3 Traits Personality Assessments Can't Reveal
- Antibiotic Overuse a 'Huge Threat' to Patient Safety, Says CDC
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- Carondelet to Pay $35M to Settle Fraud Allegations
- CHS Hacked, 4.5M Patient Records Compromised