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Nurse Executives Focus on Complexity of Care Delivery

Rebecca Hendren, for HealthLeaders Media, April 19, 2011

She added that nurses are facing cognitive overload. All too often they face inattention blindness, i.e., they can't see the forest for the trees.

Strategies the speakers suggested nurse leaders implement to improve the cognitive load of nurses and thereby reduce errors include the following:

  • Policies that outline when and where distractions or interruptions are acceptable
  • Leadership/staff education on the relationship between distractions and patient care errors
  • Visual triggers signaling no-interruption zones where nurses can perform important tasks free from interruption

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Rebecca Hendren is a senior managing editor at HCPro, Inc. in Danvers, MA. She edits and manages The Leaders' Lounge blog for nurse managers. Email her at
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