Report Card Helps Track Timing, Dating Orders
In the cases where a face to face just can’t happen, Hull will personalize the letter to the physician to make the importance of what she’s asking as clear as possible.
Tone matters too.
“I always talk to the physician like I would with a good colleague or good friend. I try not to point fingers or embarrass anyone,” says Hull. “As long as you’ve got your facts with you to explain why you’re having this discussion, you’ll be fine.”
Those facts are invaluable. Physicians are known to prefer hard data when being asked to change methods or behavior, and having percentages of timing and dating orders to back up your statements is a must.
Matt Phillion, CSHA, is senior managing editor of Briefings on The Joint Commission and senior editorial advisor for the Association for Healthcare Accreditation Professionals (AHAP).
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