15 HCAHPS Buzzwords Every Provider Should Know
This increasingly frequent feature of hospital inpatient dietary service allows patients and their family members or caregivers to select from a variety of menu choices, much like dining in a restaurant. Having a choice of food seems to improve patient experience scores.
In an effort to engage all members of a hospital's workers in the care of any patient, some facilities are labeling hallways and patient rooms with this term to discourage anyone from walking by a lit call button without peeking inside and asking the patient what they might need.
In some hospitals, NPZ status means that even caregivers who don't work on that floor should not hesitate to pick up a piece of trash, move a wheelchair out of the way or perform any other necessary service that obviously needs to be done.
A philosophy echoing president Lyndon Johnson's quote about the conflict in Vietnam: "the ultimate victory will depend on the hearts and minds of the people who actually live out there." The phrase calls for healthcare teams to be fully engaged in convincing patients that the providers' mission is to take care of patients in the best way possible. If patients' hearts and minds are convinced they're in good hands, their praise in survey responses will follow. If caregivers' hearts and minds are fully engaged, that is more likely to happen.
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