ED After-Care Boosts Patient Satisfaction Scores
The study reveals that patients showed "more appreciation that the physician cared enough to make contact," Patel says. "There's been a reaction of, 'Wow, thank you for the call,' " he adds. "There is 'thanks' for showing caring and concern and following up."
While the study has not focused on potential impacts on outcomes, Patel says he believes the added communication would have a beneficial effect. "Any time there is communication between physician and patient, it can improve outcomes," Patel explains.
"Having the opportunity to contact the patient after the ED visit, physicians can stress the importance of care," Patel adds. For instance, if the post-ED care instructions are to "keep your arm elevated," the physician can reiterate that important pointer. "It gives a second chance to confirm information," he notes.
In the complex and expensive world of healthcare, the ED email and phone exchanges can be of "critical importance because you can't cut costs unless you involve a patient in healthcare," Patel says. "This is a simple and efficient way to have physicians and patients involved."
Joe Cantlupe is a senior editor with HealthLeaders Media Online.
- Two-Midnight Rule Must be Fixed or Replaced, Say Providers
- CDC Warns of Antibiotic Overuse in Hospitals
- AHRQ: Surgical Admissions Bring 48% of Hospital Revenue
- Care Coordination Tough to Define, Measure
- HIMSS: Software Bugs, Shifting Alliances Unsettling for CIOs
- Hospitals Adapting Amid Continued Drug Shortages
- Evidence-Based Practice and Nursing Research: Avoiding Confusion
- Steep Drop Seen in Medically Unnecessary C-Sections
- SCOTUS Review of NC Board Case 'A Very Big Deal' to Providers
- As Allegations Swirl, Baylor Plano Rejects Baldrige Award