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Tech Glitches Snarl HIX Opening Day

John Commins, for HealthLeaders Media, October 2, 2013

"We certainly appreciate the question and obviously we are interested in that information too," Julie Bataille, communications director at the Center for Medicare and Medicaid Services, told reporters. "I would just point to some historical experience getting data and what we have seen with other implementation efforts over time and we know that it takes some time to pull accurate data and information together. We will be able to do that for you as soon as we can and we will make sure to let you know what that schedule will be."

In addition to problems with the federal exchange, several states operating their own exchanges also reported problems related to high volumes and technical glitches.

CMS Administrator Marilyn Tavenner sat in on the half-hour long media call and got an earful from journalists across from across the country who related the frustrations of people trying to access the exchanges in their states. Like the president, Tavenner reminded the reporters that the glitches were to be expected given the magnitude of the undertaking.

"I would just remind you that this is day one of the process. This is a marathon, not a sprint," Tavenner said.


John Commins is a senior editor with HealthLeaders Media.

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1 comments on "Tech Glitches Snarl HIX Opening Day"


FLPoggio (10/2/2013 at 10:38 AM)
Excuses, excuses...I wish the feds would follow their own requirements for ONC software Certification – that is the Insurance Marketplace software must first be tested by the ONC Test labs, just like the vendor software for MU purposes. In all the vendor tests I have participated in it is made clear that if a vendor's software is unstable, has poor response, or repeated glitches it is failed post haste and not allowed to be sold and installed as a MU usable product till fixed and retested. So based on yesterday's experience – the HI Marketplace software is not ready for prime time and s/b pulled back. Yes, all software has minor glitches but from what I am reading you can't even get access to the web site. The feds were so pumped politically to get this out they didn't even think about what a tsunami they were creating. No stress testing, no planning on the roll out, ...like maybe opening up a few states at a time. But as usual Washington has two separate sets of rules – one for the belt way, the other for main street. If you don't agree then answer this: With the gvt shutdown, why are paychecks canceled for the rank and file yet not Congress and its staff??