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As Allegations Swirl, Baylor Plano Rejects Baldrige Award

Cheryl Clark, for HealthLeaders Media, February 27, 2014

Attention Shifts from Awards to Lawsuits
Baylor Plano said in a statement that although it is proud to have been named a Baldrige winner, "the hospital's leadership is making the difficult decision at this time to withdraw from the process."

Winning the Baldrige requires a time commitment to share stories of success with other organizations across the country, the statement said. But "right now, Baylor Plano is working to address allegations made against it by plaintiff's attorneys in lawsuits and in the media… "So at this time, out of respect for the Baldrige Award and to not give any misleading allegations an elevated public platform, Baylor Plano is announcing this decision."

In response, Robert (Bob) Fangmeyer, deputy director of the Baldrige Performance Excellence Program, issued a brief statement saying in part: "We appreciate the difficulty of this decision for Baylor Plano and encourage the organization to reapply for the Baldrige Award in the future."

Baldrige Committee Was Gathering Information
At least one media report reports Fangmeyer as saying this month that Baldrige examiners were looking into the lawsuit and its implications,  It's unclear, and Baldrige officials declined to tell me when I asked, if those remarks persuaded Baylor Plano to withdraw because of the seriousness of the accusations involving Duntsch.

Baylor Plano spokeswoman Nikki Mitchell insists that the hospital volunteered to relinquish the Baldrige. It's not unusual for any doctor or hospital, even a Baldrige winner, to be sued, she acknowledges.

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1 comments on "As Allegations Swirl, Baylor Plano Rejects Baldrige Award"


Danny Long (2/27/2014 at 9:25 PM)
Great job Cheryl Clark! It ultimately the hospital administration's criminal negligence that permitted this to all happen. Until hospital administrators (CEO,Board of directors, counsel, Risk Managers etc) find them selves sitting in federal prison for the rest of their natural life, Hospital administration have no motive to change.