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Windows 8 Gets Its Foot in Healthcare's Door

Scott Mace, for HealthLeaders Media, April 9, 2013

Case Study
Pediatric Associates is a private, pediatrician-owned practice in Bellevue, Washington, with 80 pediatricians across 7 offices seeing about 250,000 patient visits per year. The practice is piloting Windows 8 tablets running Greenway Medical Technologies' EHR for Windows 8.

"It's caused a fair amount of excitement within our organization," says Brock Morris, CIO of Pediatric Associates.
Windows 8's ability to support different input styles—touch, stylus, and keyboard—is the winning combination, Morris says.

"[Users] can pull up the mobile application and the full client side-by-side, [getting] quick reference to patient information that they need through the mobile application, and then for more intensive documentation that they need to do in the full client version, side-by-side, quick and easy," Morris says.

It's worth noting that every new wave of technology starts with similar optimism. Too often, that wave washes ashore as another example of the productivity paradox, where technology advances continually surpass productivity advances.

In part, this could be because each new computing paradigm jettisons a set of skills that were useful during the previous wave of tech. For instance, tablets without keyboards can be cumbersome ways to input clinical narratives. Speech input is an option, but still not in widespread use.

Still, technology marches on, and in Windows 8 I see incremental progress. As Morris admits, some physicians will prefer narrative input and opt for their keyboard as before. Others will take to the touch-and-gesture interaction of newer tablet software, and make admirable progress on that front.

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