How One Point-of-Care Strategy Cuts Readmissions
The services provided included:
- Appointment scheduling and reminders
- Follow up for missed appointments
- Needs assessment for community services
- Skills for communicating with healthcare providers
- Indentify red flags for readmission
- Indentify barriers to meeting treatment or medication plans
- Medication reconciliation
The baseline group had a 30-day readmission rate of 17%, which Gillespie says is consistent with the industry average. The readmission rate for the pilot group was 12%. The total number of readmissions per member was reduced by almost 37% and the total number of hospitalized days was reduced by 43%.
The total cost of those readmissions for the base group was $673,103. For the intervention group the cost was $640,505. The $32,598 cost differential was more than enough to cover the monthly salaries and benefits of the five-member intervention team.
Although EmblemHealth set out to measure the effect on hospital readmissions, the intervention team’s physical presence in the physician office produced other, unanticipated advantages.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- 3 Traits Personality Assessments Can't Reveal
- Carondelet to Pay $35M to Settle Fraud Allegations
- Antibiotic Overuse a 'Huge Threat' to Patient Safety, Says CDC
- Cleveland Clinic Partners with North Shore-LIJ for Heart Care