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ROI of Technology Systems Is More Than Financial

Rene Letourneau, for HealthLeaders Media, August 26, 2013

The Software is Not Your Boss
Arndt also warns against falling into the trap of letting the software rule the roost when it comes to revenue cycle processes because that approach can cause inefficiencies and waste.

"As we look at some of these things that are kind of imposed on us by some of these IT systems, the question I always ask is 'is the system working for us or are we working for the system?' If you find yourself having to do something that you really didn't want to do because the system required you to do it that is probably not where you want to be," he says.

Leaders at Gundersen actively seek user input as they look for ways to improve their systems and find fiscal gains, Arndt adds.

"We're really involved with user groups and trying to make things as good as they can be for our applications. We are trying to get IT systems to support efficient processes rather than forcing us to perform unnecessary or wasteful activity," he says.

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