Groups Call for Transparency in Hospital Accreditation Survey Findings
9. The complainant should have the opportunity to provide feedback through an evaluation form after the investigation process is completed.
10. The Joint Commission commit to continuous improvement in the patient complaint process.
11. To enhance transparency, the joint commission consider adding complaint data, such as the number of complaints, the number resolved, and the average time to resolution, to its annual report.
"We are asking for compassionate, open, honest disclosure and transparency throughout the complaint process," the group's letter said.
Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
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