Payer Rankings Don't Tell Providers' Stories
Stumpp was also quick to say that providers are improving, specifically United.
"My personal experience with United Healthcare has been they now have dedicated provider advocates and town hall meetings. I think it has helped, but unfortunately the national survey did not reflect that."
Cigna has also focused on improving the experience for healthcare providers, says Julie Vayer, Cigna's chief operating officer for its Total Health & Network organization. "We decided we would spend a lot of time soliciting feedback from the healthcare community. We literally conducted between 100-200 interviews with professionals in our network," says Vayer.
The surveys Cigna collects show similar metrics as MGMA-ACMPE's. "There's no gap," says Vayer. "We discovered they [providers] really wanted to be paid quickly... transparent communication, and more information."
She says Cigna's customer service representatives receive more and specific training than they did just two years ago to meet the needs of providers. The website modifications are also aimed directly at healthcare professionals.
- 5 Hot Healthcare Ideas from SXSW
- Hospital CEO Turnover Hits Record High
- Why Is Healthcare Price Transparency So Hard?
- EHR Spending Continues, But Jury Still Out on ROI
- 4 Marketing Tactics for Hospitals on Instagram
- Hospital Groups Strike Back at Hospital Rating Systems
- Care Coordination a Cost-Cutting Quality Driver
- Adverse Events from Insulin Prescribing 'An Epidemic'
- Lahey Health Reexamines the Appropriate Care Model
- Payers Detail Strategies That Drive Consumer Satisfaction