Tending to Hospital Employees After the Joplin Tornado
HLM: What advice would you give other healthcare leaders facing similar crises?
Britton: “Clearly understand the situation and make some quick, appropriate decisions. Don’t be ambiguous ever about what you are going to do and how you are going to do it, and be bold when you face those moments. People will not remember if you didn’t get a decision just quite perfect during a moment like this, but they will absolutely remember if you don’t do anything or you are just in a state of inaction. That is far worse and does far more damage than being slightly off on one or two decisions at some critical moment.”
John Commins is a senior editor with HealthLeaders Media.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- 3 Traits Personality Assessments Can't Reveal
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- Antibiotic Overuse a 'Huge Threat' to Patient Safety, Says CDC
- Carondelet to Pay $35M to Settle Fraud Allegations
- CHS Hacked, 4.5M Patient Records Compromised
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013