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Hospital's 'No-Wait' Culture Slashes Costs

Philip Betbeze, for HealthLeaders Media, January 17, 2014

It's all part of what Milton says is a no-wait culture organization-wide, primarily focused on improving the patient experience.

"Whether with value-based purchasing or specifically with HCAHPs, we look at wait times from an ER patient from the time when they're registered to when they see the physician, to when the decision was made to admit, to when the patient gets to the room. Those stats we look at daily," he says.

And they're not finished with the potential of RFID tagging.

"The GE guys are on me to tag employees," he says. That initiative has to do with hand hygiene and infection.

"I'm willing to be an early adopter with minimal financial risk to test out this technology, which records whether caregivers go into patient rooms without using the sanitizing dispenser," says Milton. "I'm going to know if you're doing that. If that reduces infection rates, we'll save a lot financially and also the patient will be safer."


Philip Betbeze is senior leadership editor with HealthLeaders Media.
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1 comments on "Hospital's 'No-Wait' Culture Slashes Costs"


Michael Cylkowski (1/17/2014 at 1:12 PM)
Nice job of applying efficiencies but Taylorisms will only take you so far. What was the root problem? Nurses have to hunt down the equipment with their already precious little time so they secrete the equipment away in closets. Now that the available equipment is reduced by 22% they'll find another work-around like storing the free equipment next to the equipment being used. RFID cannot tell if something is actually in use or not; just turn it on and it'll be available when it is needed. The article ends with: "and also the patient will be safer." Reads like an afterthought!