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How iPads Improve the Patient Experience

Marianne Aiello, for HealthLeaders Media, April 11, 2012

iPads for Virtual Physician-Patient Communication
By simply using the iPad’s Facetime feature, physicians and patients can video chat about the patient’s recovery progress.

Henry Ford Hospital has been using this feature, which also comes on the newer iPhone and the latest generation iPod touch, to conduct a new initiative called "telerounding."

"Using the iPad to communicate really appeals to the type of patients that are seeking state-of-the-art, minimally invasive robotic surgery at Henry Ford," Dr. Craig Rogers, MD, director of Renal Surgery and director of Urologic Oncology at Henry Ford, told Detroit’s HomeTownLife.com. "Patients are looking for us to use current technology in a way that improves their care, and ‘telerounding' with the iPad really fits that need in enhancing the communication and care following surgery."

Replacing some phone calls with video chats, patients can have a more personal and informative conversation with their physician. Henry Ford physicians have said they benefit by being able to physically see their patients to get a sense of their post-op condition.

Verdict: This is the most cost-effective, efficient, and flexible use of the iPad to improve the patient experience. Not only does this practice help physicians on the clinical side, it gives patients the positive feeling of personalized care even when they are miles away from the hospital.

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17 comments on "How iPads Improve the Patient Experience"


Jan Rumaks (4/30/2012 at 2:18 PM)
Very innovative uses. How do you manage inventory control (ie keep patients, visitors and/or staff from making off with the I-pad or Android tablets)?

Lu Borges (4/20/2012 at 12:04 AM)
We've been using touch devices (iPods, iPads) for several years now in our pediatric hospital (Child Life Department) with amazing results. Our primary use is for supporting peds patients during invasive medical procedures and in prepping them for surgeries. I've posted alot of info on our page www.mschildlife.org, but would be glad to share info with anyone.

Shawn Baker (4/19/2012 at 3:15 PM)
1) Regarding Jenkins comment I agree that only considering the Apple product may limit your ability to find the best solution for your organization. We are implementing the use of Android tablets in our 25 provider Orthopedic Clinic. Our 1st step was to test the Ipad and 3 versions of Android tablets. All the units except 1 had at least minor problems running our EMR application. The Ipad was the worst. Fortunately we found one that worked wonderfully. We also use a docking station with a keyboard, mouse and large monitor in every exam room. The MA or provider walks into the room, puts their tablet into the dock and 3 seconds later the image pops onto the monitor and the unit looks and feels like a PC. This is cheaper and more efficient than having a PC in every room. If it was a PC the caregiver would have to log in everytime they entered a room. Speed is critical to us so any time savings is huge. 2) Regarding HIPPA security. Our EMR is web based so as long as you use passwords, a stolen tablet or laptop should pose no risk of data exposure. There should be no patient data residing on the tablet. I'm always looking for improvement so please comment if you have any ideas. Thanks! Shawn Baker, EMR Project Manager (contractor), Eastern Oklahoma Orthopedic Center. 812-709-1028