How iPads Improve the Patient Experience
iPads for Virtual Physician-Patient Communication
By simply using the iPad’s Facetime feature, physicians and patients can video chat about the patient’s recovery progress.
Henry Ford Hospital has been using this feature, which also comes on the newer iPhone and the latest generation iPod touch, to conduct a new initiative called "telerounding."
"Using the iPad to communicate really appeals to the type of patients that are seeking state-of-the-art, minimally invasive robotic surgery at Henry Ford," Dr. Craig Rogers, MD, director of Renal Surgery and director of Urologic Oncology at Henry Ford, told Detroit’s HomeTownLife.com. "Patients are looking for us to use current technology in a way that improves their care, and ‘telerounding' with the iPad really fits that need in enhancing the communication and care following surgery."
Replacing some phone calls with video chats, patients can have a more personal and informative conversation with their physician. Henry Ford physicians have said they benefit by being able to physically see their patients to get a sense of their post-op condition.
Verdict: This is the most cost-effective, efficient, and flexible use of the iPad to improve the patient experience. Not only does this practice help physicians on the clinical side, it gives patients the positive feeling of personalized care even when they are miles away from the hospital.
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