Why Performance Scores Will Matter More in the Future
The findings show that marketing professionals placed increasing importance on managing physician relationship and customer relationship databases. Those two tools are scarce among hospital systems now, but can be powerful allies in helping manage an organization's message; however, it's unclear how a PRM or CRM can track a strategy aimed at improving patient experience or satisfaction.
Marketing, communications and strategic planning professionals have always been under pressure to perform. Until a full transition from volume to value occurs, they'll continue to straddle a divide between the past and the future, often without a lot of quantitative results to show the value of their contributions.
SHSMD's report on the future these professionals envision shows healthcare marketing pros are aware of the increasing need for metrics, and the tools to help them mine for that data.
"With changes in financial business models, and a push for efficiency and cost reduction, it will be even more important to understand what marketing efforts are working."
Jacqueline Fellows is an editor for HealthLeaders Media.
- CMS to Speak with ICD-10 Backers Tuesday
- Feds Stonewall ICD-10 Summit
- Boston Marathon Bombing Yields Lessons for Hospitals
- Governor Details Healthcare Payment Reform Path in Arkansas
- Hospital Groups Back NQF Report on Patient Sociodemographics
- Managed Care Contract Negotiations Morph Under PPACA
- Cyberattack Drill Exposes Healthcare's Vulnerabilities
- Physician Payment Data is Where the Action Is
- NY Abolishes Written Practice Agreement for NPs
- MetroHealth Revs Its Population Health Engine