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3 Inexpensive Ways to Enhance Patient Experience

Marianne Aiello, for HealthLeaders Media, February 5, 2014

It should be noted that this change came after a local TV station criticized the organization's high parking rates. While it was a smart move for the University of Iowa to lower its rate after the fact, it would have been a more positive public relations effort had the organization reviewed its fees before a public outcry arose.

Of course it's impossible to know what issue might become a hot topic with the local news outlets, but this incident serves as a reminder for hospitals to make sure fees and rates are competitive. If you are able to offer even a small discount, patients and their family members will appreciate the few extra bucks that stay in their pockets.

And that appreciation just might be reflected in your patient experience scores.

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2 comments on "3 Inexpensive Ways to Enhance Patient Experience"


Kristin Baird (2/9/2014 at 6:34 PM)
Marianne, thank you for sharing these suggestions. Everything that a patient and family encounters is part of the experience and should match the promise. If the hospital promises patient and family-centeredness then all of the examples you gave are right on target. And best of all, they don't have to cost millions of dollars. Look around and you will find ways to become more patient and family centered.

risk management (2/9/2014 at 8:27 AM)
Thanks a lot for your great article.