Ending Kneejerk Responses to Medical Errors
Everyone is responsible for their own actions and behavior. So if the investigation discovers a nurse was reckless or intentionally disregarded important safety safeguards, then the person receives punishment, such as suspensions or termination. However, incidents of intentionally reckless or criminal behavior are rare. Most incidents are completely unintentional and clinicians are devastated after making a mistake.
"You can't punish the person more than they punish themselves," says Raso. "There is nothing worse than the punishment that someone who makes a mistake inflicts on themselves."
Rebecca Hendren is a senior managing editor at HCPro, Inc. in Danvers, MA. She edits www.StrategiesForNurseManagers.com and manages The Leaders' Lounge blog for nurse managers. Email her at firstname.lastname@example.org.
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