Columbia (Mo.) Surgical Associates Inc.
It is pretty easy to find the guy who can handle the complex hardware networks within the office. However, the complex software—and the nuances and constant updates that are associated with each, often unfixing things you fixed last week—gives you constant new challenges, and finding someone who has a handle on both hardware and EMR is very difficult. I am not sure I know anybody who is really happy with their EMR and practice management products as they interrelate.
It is self-correcting somewhat with the younger doctors coming up, but in the short term we aren't going to outgrow it. It is the switchover from the texted base to a data-based EMR that is throwing everybody for a loop. That consternation is going to lessen as more of the old guard who are used to dictating verbal notes either retire or give up and get on a computer and figure out how to make it work. The younger docs coming up are very familiar with messing with computers and can't think of any other way to do it.
This article appears in the June issue of HealthLeaders magazine.