The Pet the Pooch program started small with an event in the ED conference room; once it was successful, Matthew says that with Papa's help, they were able to take it hospital-wide.
Now they're several months into the program, which has been gaining in popularity. Participants fill out surveys after each event, and "the feedback has been excellent," Matthew says. People ask for the animals to come more often; they say "thank you" for such progressive thinking.
Although Matthew says Papa helped her usher the program into existence, Papa says it's Matthew who deserves all the credit, saying, "She really spearheaded this whole initiative for us."
"There's a great deal of trust," Papa says of the relationship she has with her staff. "I do that because that's what my boss gives me."