Toxic Docs Require Management Finesse
Those services include counseling, psychotherapy, wellness programs, and a safe harbor reporting system. Among their techniques is having counseling staff "embedded" with the physicians, coaching them toward improvements in relationships with other staffers. "We rub shoulders with them, "she says. "We have a comprehensive approach."
The hospital also conducts retreats for the doctors. "We take them out of town and address the whole burnout issue. We examine where the gaps are. We've been very proactive about it," says Paolini, who is also author of a book on the issue.
The hospital has been successful in helping physicians. But not everyone. For some of those, "if it's broken, it can't be fixed. And when that happens, you know," Paolini says.
Next week, this column will examine the issue of disruptive patients.
To learn more about disruptive physicians, join the HealthLeaders Media webcast, Reining in Disruptive Docs, Strategies to Manage Risk and Reduce Turnover on Tuesday, August 27, 2013, at 1:00 – 2:30 PM ET with William "Marty" Martin, MA, MS, MPH, PsyD, CHES and Herdley O. Paolini, PhD, LP.
Joe Cantlupe is a senior editor with HealthLeaders Media Online.
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