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What Disney Can Teach Hospitals About Patient-Centered Care
Cheryl Clark, for HealthLeaders Media, December 2, 2010
The authors of the New England Journal Perspective noted the chasm between spending to provide amenities in a drive for improved patient experience scores versus spending on improvements that drive clinical quality. But maybe there are a lot more overlaps that we don't yet realize.
The idea that the vacation industry, the folks who make money by making us relax and get happy, might be able to teach health providers how to minimize the stress and pain of a typical hospital stay is an exciting one.
Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
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Comments are moderated. Please be patient.
Todd (12/2/2010 at 3:27 PM)
I wonder if the writer has ever been to Bumrungrad, Anadolu, Severance, Teknon or other first class international hospitals. It seems some US hospitals are finally catching on to something the aforementioned facilities have understood for a long time. Amenities matter and friendliness of the staff matter. She should talk to Byron Bonneywell or Kim Atwater from the Bumrungrad 60 minutes piece.