What Disney Can Teach Hospitals About Patient-Centered Care
The authors of the New England Journal Perspective noted the chasm between spending to provide amenities in a drive for improved patient experience scores versus spending on improvements that drive clinical quality. But maybe there are a lot more overlaps that we don't yet realize.
The idea that the vacation industry, the folks who make money by making us relax and get happy, might be able to teach health providers how to minimize the stress and pain of a typical hospital stay is an exciting one.
Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
- Providers Lag as Consumers Set Agenda
- ICD-10 Delay Alters Provider, Vendor Prep
- Esther Dyson Launches Population Health Challenge
- Crisis Spurs Healthcare Payment Reform in Arkansas
- Payment Reform Naysayers 'Better Wake Up'
- Look Beyond Nurse-Patient Ratios
- HIT Leaders Want Flexibility, Transparency from Next HHS Chief
- As Hospitalist Patient Loads Rise, So Do Hospital Costs
- Reduce Readmissions by Activating Patients to Do 'Self-Care'
- Advance Directives: Let's Make a Law