How Grumpy Patients Can Cost Hospitals Big Bucks
As Premier's Blair Childs suggests, this is bound to be a hot topic of debate. "This is a concern and we have to look carefully from the vantage point of the data, to see how fair this is, and to ask what is fair," he says.
By the way, Mrs. Hufnagel was not a patient in New York Hospital. The TV series' imaginary hospital was located in South Boston, in a region with the highest patient satisfaction responses, according to the Press Ganey survey.
And maybe she had a right to be unhappy. After all, in that show, she died in St. Elegius when the folding bed she was lying in collapsed in a V and suffocated her.
It's going to be an interesting exercise to see if there is a grumpiness culture that pervades these three Northeastern states, and to a lesser degree others along the eastern and western seaboards more than the rest of the nation. But absent any definitive findings, I'm with Kaufman.
Maybe these lower-scoring hospitals should just try harder.
Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
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