Question 5: How can we more effectively manage readmissions overall?
This boils down to organizational strategy, moving from data to action to measurable results. Good analytics entail drilling down by physician, disease and service line to see where readmissions are happening and why. Benchmark yourself against peer hospitals and systems to know where to set and raise the bar and make measurement ongoing with monthly performance reports. Managing to better analytics works, as proven by the many health systems we have worked with to address readmissions and other performance issues. You can't improve what you can't measure—and you can't wait to do either, as penalties for readmissions begin in just a few short months.
Joan Moss, RN, MSN, is a senior vice president at Sg2.