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What Scares Healthcare CIOs

Scott Mace, for HealthLeaders Media, October 23, 2012

Sounds like the common journalists' fear of not knowing what you don't know. But in the words of journalist Hunter S. Thompson (author of Fear and Loathing in Las Vegas), when the going gets weird, the weird turn pro. So like the professional I am, I pressed on with my survey.

One other CIO responded that it wasn't technology that scared him, but people.

"They're the most unreliable technology," quips Rod Dykehouse, CIO of Penn State Hershey Medical Center. "For the most part, you can make [machines] work the way they're supposed to. It's how we as people and individuals manage them or not."

I sympathize with Rod. One of my upcoming technology articles is all about how to overcome people's resistance to technology. It's not easy, especially if the technology they're resisting is the wrong technology in the first place. It's up to all of us, me included, to find and tell the stories that lead past the fear and the loathing.

Scott Mace is senior technology editor at HealthLeaders Media.
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