I mention to her the widespread disenchantment I've heard from providers with the analytics technology they have been acquiring.
"You have to ask the question, why are you so disenchanted?" Kreofsky says. "It's probably a third or a fourth the product's problem. It gets right back to data quality, data integration, staff capabilities, and governance.
Kreofsky characterizes healthcare IT as being in an unfinished state. "My analogy is often one of building a house," she says. "You have to buy the land. You have to invest in all of the architecture. And this is all like pre-implementation planning, and then you put in the foundation and the frame of your house, and that's your EHR, and that's a lot of money."
Although providers want to move in to the EHR and settle down, they need to keep spending on the other parts and pieces to have a finished house in order to really get the full value of that house, Kreofsky says.
"'The challenge for CIOs and for organizations now is to recognize that the big capital spending era is over, but to continue investing appropriately to get the full value of the technology."