When it implemented its EHR, OHMA asked for additional training above and beyond what came with the product, says Gold. The practice had trainers on-site when the EHR went live. It also had a train-the-trainer program, where a number of people in the practice were trained first and became very familiar with the product so they could answer questions after the vendor's trainers left.
Physician practices need to spend time on implementation. Without a robust training plan, you can't succeed, says Gold. The challenge today is that "it is such a busy field right now with people buying products that the [vendor] companies are stressed to get [providers] implemented and get the training done," he says.
"Some [vendors] will say, 'We'll have you trained in a day and half—up and running—and you'll be good.' That is not true…whatever they tell you you need in training, double it."
This article appears in the April, 2012 issue of The Doctor's Office.