Q&A: Mountain States Health CEO on Patient-Centered Care

HL: What's next for MSHA as you continue on the patient-centered care journey?

DV: I see two areas that we are focusing our attention on. No. 1 is putting metrics to these 10 Guiding Principles. We have patient advisory groups in MSHA and we asked them 'here are these guiding principles. What do they mean to you?'

It was interesting because the definition of what we thought it meant was different from what the patients thought it meant. We want to define them from the patient standpoint to tell us if we making progress with this principle or not. That is new to us this year and we are already seeing some great value there.

Secondly, we just need to figure out a better way to engage physicians than what we have now. About 400 of our approximately 1,200 physicians are employed but each person will have to buy in for themselves no matter if they are employed or not.