A Letter to Healthcare Providers from a Consumer
And rest assured that any number of websites and consumer action groups will blossom for people like me who don't really understand how all of this healthcare reform works and what we have to pay for and what the charges cover. We newly informed and suspicious healthcare consumers will be vigilant against perceived rip offs. We will read the stories about price shifting and gouging in healthcare – whether real, fabricated, or exaggerated – and we'll be determined that it won't happen to us.
So, I hope we are clear on what you can expect from our new relationship in the coming years. Most encounters won't devolve into nickel-and-dime haggling over who pays how much for what and why, but a growing number will. If you thought it was rough haggling with insurance companies, wait 'til you get a load of me.
John Commins is a senior editor with HealthLeaders Media.
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