Doctors in Residency Fail Tests of Common Courtesy
One project that has been tried at Johns Hopkins Hospital's pediatric department is called "face sheets." Patients and their families are given a page with photos of every physician on the patient's care team with their titles, and a description of their role in that patient's care. "You hand that out when you meet the patient for the first time as if to say, 'Here I am on this piece of paper, and you can look at the back and see what I do."
Feldman says that something so simple as placement of a chair by the bed that the intern can sit on to be at eye-level with the patient can help enormously.
That's done so infrequently now that when Feldman finds a chair and sits with a patient, they often ask if something's wrong, "Am I going to die?"
"They shouldn't think something terrible is going on because someone is taking the time to just sit with the patient," he says. "That's some of the culture we need to change. Patients should expect us to sit with them.
Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- Carondelet to Pay $35M to Settle Fraud Allegations
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- Some Cancer Hospitals' Quality Data Will Soon Be Public
- 3 Traits Personality Assessments Can't Reveal
- CA Powers Up $80M HIE to 'Create Value in the Data'