Who Wants an Empty Hospital?
"We have a moral obligation to keep people healthy," he says. "We as healthcare executives need to collectively do a better job of moving from a sick care mindset to a health/wellness mindset."
In Kaiser hospitals, he says, 70% of the time patients will be out of the ED in 60 minutes. "That's our goal," he says. "And into the ICU in 30 minutes. We have an ED doc early in the process to help with throughput."
Harper notes his professional focus is to remove barriers from a process improvement standpoint.
"My job is to push down walls—moving patients to the right place of care with fewer hurdles to cross," he says. "For example, moving a patient from discharge directly to home care with no stop in a [skilled nursing facility] sometimes."
Being able to do that means that services have truly been aligned across the continuum of care. It's an example of patient customer service as much as it is about increasing efficiency or saving money, he says.
"We as healthcare executives need to do what is right for the patient," Harper says. "Since the cost of healthcare is not sustainable for many consumers and the businesses that are paying for it, focusing on affordability is key."
Philip Betbeze is senior leadership editor with HealthLeaders Media.
- Antibiotic Overuse a 'Huge Threat' to Patient Safety, Says CDC
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- 3 Traits Personality Assessments Can't Reveal
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- CHS Hacked, 4.5M Patient Records Compromised
- CFO Exchange: Healthcare Leaders Share 5 Innovative Ideas
- Business Roundup: M&A Activity Down Slightly in First Half of 2014
- Large Employers Trimming Healthcare Spending
- Carondelet to Pay $35M to Settle Fraud Allegations