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Who Wants an Empty Hospital?

Philip Betbeze, for HealthLeaders Media, April 4, 2014

"We have a moral obligation to keep people healthy," he says. "We as healthcare executives need to collectively do a better job of moving from a sick care mindset to a health/wellness mindset."  

In Kaiser hospitals, he says, 70% of the time patients will be out of the ED in 60 minutes. "That's our goal," he says. "And into the ICU in 30 minutes. We have an ED doc early in the process to help with throughput."  

Harper notes his professional focus is to remove barriers from a process improvement standpoint.

"My job is to push down walls—moving patients to the right place of care with fewer hurdles to cross," he says. "For example, moving a patient from discharge directly to home care with no stop in a [skilled nursing facility] sometimes."

Being able to do that means that services have truly been aligned across the continuum of care. It's an example of patient customer service as much as it is about increasing efficiency or saving money, he says.

"We as healthcare executives need to do what is right for the patient," Harper says. "Since the cost of healthcare is not sustainable for many consumers and the businesses that are paying for it, focusing on affordability is key."


Philip Betbeze is senior leadership editor with HealthLeaders Media.
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2 comments on "Who Wants an Empty Hospital?"


gs (4/7/2014 at 4:25 PM)
This should mean insurance rates go down right?

pplemmons (4/4/2014 at 4:29 PM)
So it's "back to the future" and the future is managed care! Let's call it what it is and it's been around for a long time, as with Kaiser. All well and good, except for the hospital industry, which has a large target on its back. Does the hospital industry understand this? Sometimes I wonder if the AHA does, when they stand shoulder to shoulder with the Federal government in pushing "healthcare reform". And if the prevailing norm becomes managed care, soon enough we will have the problem of rationing care, which is the logical successor to managed care. Take a look at the British system. Be careful what you wish for.