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15 HCAHPS Buzzwords Every Provider Should Know

Cheryl Clark, for HealthLeaders Media, July 11, 2011

10. "Teach to the Meet" or "Teach to the Test"

A practice, generally frowned upon, in which hospitals and caregiver teams put all their efforts on improving just those areas that are the basis for value-based purchasing payment scores. The concern is that by putting resources into just those areas, other areas of hospital care may be neglected.

11. CGCAHPS

The Clinician and Group CAHPS (CGCAHPS) survey is similar to HCAHPS. This standardized tool to measure patients' perceptions of care provided by physicians in an office setting will soon become the basis for value based purchasing incentives for specific physicians.

12. Minimum 300

The number of completed patient HCAHPS surveys that must be turned into the Centers for Medicare and Medicaid Services for the first FY 2013 payment determinations.

13. Exchange Function

A complex mathematical formula by which scores for multiple questions and metrics are weighted, adjusted, and translated into an overall score for total performance.

14. DRG Reduction

All hospitals will have 1% of their Medicare payments under DRG schedules reduced for FY 2013, but the percentage of reduction becomes greater in subsequent years, 1.25% for FY 2014, 1.5% for FY 2015, 1.75% for FY 2016, and 2.0% for FY 2017 and subsequent years

15. Critical Dates

By Aug. 2, 2012, or 60 days prior to Oct. 1, 2012, CMS will publicize each hospital's estimated performance score and value-based incentive payment for FY 2013.

On Nov. 1, 2012, each hospital will learn the exact amount of its adjustment.

CMS will not provide notification to hospitals of the exact amount of their value-based incentive adjustments until November 1, 2012.


Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
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5 comments on "15 HCAHPS Buzzwords Every Provider Should Know"


Abby (7/22/2011 at 6:55 PM)
Hurrah! for the Yack Track concept. In both areas of specialty that I work in (ER and PACU), the noise level can ratchet up quickly and bursts of noise or loud conversations are very disturbing to patients under stress or in pain. I find (to my dismay) that I'm frequently the one shushing co-workers and the ironic part is that I'm hard of hearing! I'd LOVE to see a red light signaling 'too loud' in the center of the nursing station. Less yap, more tap people!

SLP (7/15/2011 at 5:31 AM)
The minimum 300 surveys that will be submitted, I would like to know more about that.

Claude Albertario, RPSGT (7/12/2011 at 4:34 PM)
I am AMAZED that Dr.Bell (First reply) says: " I could most definitely do without the #3. "Yack Track" or "Yap Track." Sleep, the ONLY time the body regenerates itself and you think the patient can do without that? I am totally befuddled by your lack of sensitivity to this most spiritual and required aspect to human life. Really shows me the mountain we in the sleep field have to climb to get respect for the time supposedly devoted to sleep in the healthcare environment. Truly troubling to read that.