10. Frederick Ryckman, MD, senior vice president of medical operations and professor of surgery at 523-bed Cincinnati Children's Hospital.
"One of the themes here was the near misses and precursor events, and to have a new appreciation of all this work being done to recognize those on multiple fronts. The old idea that there is a threshold (of mistakes and mishaps that happen in healthcare), and you can't get below that, is being dissolved."
There were more 'aha' moments expressed by others. But I'll write about those another time.