Hospital Engagement Networks Lauded for Lessening Hospital Harm, Costs
That is accomplished, Kaatz said, by being transparent about patient harm with the hospital board, and taking stories of patient harm to them to "put a face on a situation that didn't come out the way we thought it would. It's very humbling. It's very educational and believe me, it gets everybody involved to make sure that we learn from that and don't repeat it."
Kaatz also urged hospital C-suite leaders around the country to not dismiss the opportunities to learn if they become a patient themselves.
"I was a patient. I had surgery on my quadriceps tendon a couple of years ago….I don't wish that on anybody, but once you have been a patient yourself, as a CEO you do look at things a bit differently. To the extent you can simulate that in your own environments, I would highly recommend it."
Added Umbdenstock, "I always hear from colleagues at the hospital level what they've learned and what they've actually experienced during the course of care."
Cheryl Clark is senior quality editor and California correspondent for HealthLeaders Media. She is a member of the Association of Health Care Journalists.
- Reform Puts Vise Grips on Physicians
- Look Beyond Nurse-Patient Ratios
- Medicare Opt-Out a Viable Physician Strategy
- NPP Demand Rising Under Value-Based Care Models
- How Physicians Can Help Ease Mental Health Provider Shortages
- Boston Marathon Bombing Yields Lessons for Hospitals
- Providers Lag as Consumers Set Agenda
- Esther Dyson Launches Population Health Challenge
- Physicians as Economic Powerhouses and Tech Laggards
- Hospital Groups Back NQF Report on Patient Sociodemographics