Forbes, July 7, 2014

More doctor pay is being tied to patient satisfaction metrics, another sign health care may be coming more consumer-friendly, according to a new national analysis of physician compensation. Already, doctors and hospitals increasingly have more of their pay tied to health outcomes and related clinical measures as medical care moves toward value-based compensation rather than fees for service. But momentum is slowly building for physicians to also be measured on how quickly phone calls are returned to how long a patient sits in a physician office waiting area as part of "patient satisfaction metrics" insurers are working into contracts with medical-care providers.
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