Insult and injury: How doctors are losing the war against trolls

At first glance, the homepage for Philip Leggett, M.D., appeared unremarkable. Visitors were greeted with stock photos of smiling faces in a banner across the top; Leggett's credentials as a respected laparoendoscopic surgeon were in bold type. But closer examination revealed something curious: the patient reviews. "My husband went into surgery to have his appendix removed. … he died two days later," read one. Another: "Dr. Leggett and his staff strongly believe that the best physician-patient relationships are based on mutual respect and trust. That is, until we perform your surgery, after which we just dump you in the streets like a black baby in a dumpster."