Skip to main content

Rearchitecting the Medical Staff Services Department

News  |  By Greeley  
   August 28, 2017

A well-structured, adaptable medical staff services department (MSSD) can make a real difference in today’s changing healthcare landscape.

Mergers and acquisitions continue at a rapid pace, regulatory challenges are increasing, and payment models are evolving, all of which make the credentialing, privileging, and enrollment functions of the MSSD crucial.

Increasingly, MSSDs are being tasked with larger objectives, including improving the bottom line, overall clinical quality, and accountability. To do this, the MSSD must be flexible—it must adapt.

In a new brief, Sally Pelletier, CPMSM, CPCS, advisory consultant and chief credentialing officer with The Greeley Company, describes the importance of getting the department’s architectural blueprint right while continuing the department’s essential daily work. Pelletier pinpoints the value of getting the MSSD out of day-to-day reaction mode and into a proactive mindset that allows it to be nimble no matter what (inevitable) change comes next.

Investments in preparing and optimizing the MSSD for higher functions can show returns on investment in the day-to-day, as well. Revenue-impacting improvements include reduced turnaround time in credentialing and privileging, which can get new physicians earning faster, and reduced claims write-offs if delegated status with payers can be achieved.

The brief covers the importance of architecting an MSSD properly. You can read more about how to optimize the MSSD for day-to-day operations and greater organizational responsibilities here.

The Greeley Company is a full-service healthcare consulting practice with specialties including Compliance & Quality, Bylaws & Governance, Medical Staff Optimization & Physician Alignment, External Peer Review, Credentialing & Privileging, Interim Staffing, and Education & Seminars. 888-749-3054 | www.greeley.com


Get the latest on healthcare leadership in your inbox.