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U.S. hospitals lag in patient satisfaction

 |  By HealthLeaders Media Staff  
   October 30, 2008

In the first national survey of patients' experiences, many hospitals were found wanting in key areas such as pain management and discharge instructions. Almost one-third of patients gave low ratings to pain management, and one-fifth gave low ratings to communication at discharge. For the study, a Harvard team reviewed data from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. Of the 4,032 hospitals that report quality of care data, 2,429 reported patients' experience.

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