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Twin Cities’ Children’s Hospital plans up to 250 job cuts
Children's Hospital says it plans to eliminate 200 to 250 jobs by mid-November, citing a drop in patients, an increase...
Dallas-area employers unite to collect data on health benefits
  Nine large North Texas employers have formed a partnership to help each other get a grip on rising health...
Duluth nurses set the stage for 24-hour strike
Nurses in Duluth voted overwhelmingly to reject a new labor contract, setting the stage for a 24-hour strike. More than...
Strike or settle? Duluth nurses vote today
More than a month after Twin Cities hospitals and nurses settled their most bitter contract dispute in recent history...
The hospital’s growing role as care coordinator
Hospitals aren't known for making house calls. Once patients get their discharge papers, they take their chances with a...
Hospital savings: Salaries for doctors, not fees
Visiting the Cleveland Clinic last week, President Obama held up that well-known hospital as a model for the rest of...
For chronic care, your employer may be able to help
If you are one of the 133 million American grappling with a chronic illness like diabetes, asthma or heart disease...
Doctors, patients gird for a walkout
With a week to go before Twin Cities nurses could walk off the job in a massive strike, doctors are rescheduling...
Employees Are Hospitals' Greatest Commodity in Patient Access
With the high staff turnover in patient access departments, employers need to seek out ways to provide as much...
Magazine: Navigating the Maze
Advocates can help patients better understand their treatment options—and help hospitals get patients out the...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Webcast: Cultivating Physician-Hospital Alignment in the ACO Era
The physician-hospital relationship has always been important but with reform, fortifying these partnerships is now an...
Audio Conference: Slash Your Readmission Rates
With 20% of Medicare fee-for-service beneficiaries discharged from a hospital being readmitted within 30 days, two of...
Webcast: Tackle Physician Turnover Costs, Rev Up Recruitment
Physician turnover can cause millions to walk out your front door. Losing just one physician can mean a $1 million hit...