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Magazine: Who Are the People in Your Neighborhood?
Hospitals serving a significant immigrant population find ways to connect with prospective patients across the cultural...
Doctors' offices work to keep patients during economic downturn
As Americans are cutting back on healthcare costs, doctors are working to keep their offices full by adding reminder...
How long will patients spend in the ER before they get mad?
Doctors from Beaumont Hospital in Troy, Michigan, looked at more than 2,000 patient-satisfaction surveys from the first...
Social networking for patients
Patient social networks have become a new niche. Since health is often sensitive and private—and not something...
Web Exclusive: The ER Myth vs. Reality
There is a nagging myth out there that it is the uninsured who are clogging ERs for routine care. But a new study...
Uninsured not main reason for ER crowding
People without medical insurance are not the primary cause of the overcrowding that is typical in emergency rooms at...
Study: Same-day appointments lower patient satisfaction
A study published in the British Journal of General Practice found that increasing the number of same-day appointments...
Take Extra Care to Make a Colleague's Patients Feel Welcome
Redistributing a retired or semiretired doctor's patients can be challenging for all parties involved. Patients in this...
Customer service can make or break your practice
Customer service is more important for some practices--plastic surgery, for example--than others, but all physician...
Good night, sleep tight, turn off hospital lights
With its beeping monitors, bright lights and frequent interruptions, the ICU is not conducive to sleep. Spurred by a...