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Getting into med school without hard sciences
For generations of pre-med students, three things have been as certain as death and taxes: organic chemistry, physics...
Patient polls measure physicians' vital signs
A Washington nonprofit organization, Consumers' Checkbook, has created a new model for online doctor reviews that is...
To quell criticism, some doctors require patients to sign 'gag orders'
As doctor rating sites proliferate, questions about their usefulness, accuracy, and fairness are intensifying. As a...
Docs seek agreement to stop patients' reviews
Doctor reviews are becoming more common as consumer ratings services like Zagat's and Angie's List expand beyond...
Texas physician named Staff Care's 'Country Doctor of the Year'
For more than 50 years, David Watson, MD, has given his blood, sweat, and tears to the tiny community of Yoakum, TX...
Many question new ratings of nursing homes
About half of the nursing homes in Texas nursing homes received below-average scores under a new federal system that...
Do consumers care about cost and quality data?
Two new reports have found that many clinicians remain skeptical of quality comparison information that is now...
Study: Doctors show little empathy
Researchers for the Archives of Internal Medicine have found that some physicians, namely cancer specialists and...
Bedside manner matters most in doctor choice
When it comes to choosing a doctor, most Americans rank bedside manner and communications skills at the top of the list...
Turning Online Physician Ratings into Lemonade
Every time I open a newspaper or visit a major Web site lately, I see another article about the emergence of online...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Book: The Complete Guide to Women's Health Service Line Marketing
Women are the family healthcare gatekeeper attract them to your women’s service line and you will attract their family...