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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
West Penn Hospital would have closed without Highmark deal
Without its acquisition by Highmark Inc., West Penn Allegheny Health System would have been forced to shutter West...
New prenatal tests offer safer, early screenings
New, noninvasive blood tests are being developed for expectant mothers to find out if their babies have genetic...
What happened to the family doctor?
Primary-care doctors take care of the young, the old and the in-between; the sick, the well and the dying. Ideally...
Portland, OR doc makes house calls by bicycle
Before leaving the office to visit a homebound patient, Tony Ohotto, MD, gathered a few necessities: his stethoscope...
’Mystery shoppers’ to monitor access to docs
Alarmed by a shortage of primary care doctors, Obama administration officials are recruiting a team of "mystery...
Web Exclusive: $50 Blood Test Could Predict CHF Readmission Risk
An inexpensive blood test may be able to predict the likelihood that a patient with congestive heart failure will be...
Web Exclusive: Patient Experience Scores Skew by Region, Providers Say
A federal proposal to base 30% of hospital "incentive" payments on patient experience scores is receiving...
Web Exclusive: Doctors Get Reprieve To 2011 From June 1 Red Flag Rule Enforcement
One week after the American Medical Association said it has filed a lawsuit against the federal government for...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...