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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
New prenatal tests offer safer, early screenings
New, noninvasive blood tests are being developed for expectant mothers to find out if their babies have genetic...
What happened to the family doctor?
Primary-care doctors take care of the young, the old and the in-between; the sick, the well and the dying. Ideally...
Surgeons salvage hand nerves of double-transplant patient at Jewish Hospital
--> Doctors completed the region's first double-hand transplant Wednesday, replacing a man's burned...
The case for putting genomic medicine to work
Cardiologist Eric Topol, director of Scripps Translational Science Institute in La Jolla, is a leading advocate of...
Can’t part with the pediatrician
These days, more young adults are staying with their pediatricians at least through their college years, says David...
A new practice: The doctor will see you today
Dennis M. Dimitri, MD, a family physician, runs a pretty unusual office. Few appointments are accepted in advance...
Take Extra Care to Make a Colleague's Patients Feel Welcome
Redistributing a retired or semiretired doctor's patients can be challenging for all parties involved. Patients in this...
Customer service can make or break your practice
Customer service is more important for some practices--plastic surgery, for example--than others, but all physician...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Report: Business Insights: Specialty Pharmaceuticals Market Outlook
This report reveals market dynamics, leading players, and key therapy areas of opportunity for specialty pharma...
Book: The Complete Guide to Service Line Marketing
This comprehensive book guides healthcare executives through proven marketing strategies to grow their service lines...
Webcast: Tactics to Measure Financial ROI for Marketing Efforts
Proving marketing ROI is both critical to do, yet often hard to do. In this economic and competitive environment, the...