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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
West Penn Hospital would have closed without Highmark deal
Without its acquisition by Highmark Inc., West Penn Allegheny Health System would have been forced to shutter West...
New prenatal tests offer safer, early screenings
New, noninvasive blood tests are being developed for expectant mothers to find out if their babies have genetic...
Portland, OR doc makes house calls by bicycle
Before leaving the office to visit a homebound patient, Tony Ohotto, MD, gathered a few necessities: his stethoscope...
’Mystery shoppers’ to monitor access to docs
Alarmed by a shortage of primary care doctors, Obama administration officials are recruiting a team of "mystery...
Web Exclusive: $50 Blood Test Could Predict CHF Readmission Risk
An inexpensive blood test may be able to predict the likelihood that a patient with congestive heart failure will be...
CA insurance commissioner to Blue Shield: Delay rate hike
California's new insurance commissioner called Thursday for health insurer Blue Shield of California to delay...
Second person denied AZ transplant coverage dies
A second transplant candidate denied coverage because of state budget cuts has died, and hospital officials say the...
Blue Shield of CA seeks rate hikes of up to 59% for individuals
Another big California health insurer has stunned individual policyholders with huge rate increases---this time it's...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...