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Tips to Improve Patient and Family Education
Patient and family education is one of those problematic standards and requirements for improvement that boggles the...
Patient Deportation Case Highlights Issues with Illegal Alien Healthcare
A medical ethicist says people who are angry at a South Florida hospital for repatriating a brain-damaged patient to...
Is There an Echo Out There?
I asked a representative from Press Ganey why a hospital would continue administering its own patient satisfaction...
Magazine: Five Minute Consult
Crouse Hospital addresses the needs of its congestive heart failure patient population using a transition coach, an...
Glenn Beck: Put the ’care’ back in health care
Over the holidays I decided to have some minor surgery that I’d been putting off for a while. I intended to keep...
Opinion: Docs Are People, Too
Growing up, my friends and I spent hours playing The Game of Life. Any good Life player knew that the key to winning...
Truthful discussions are key to effective treatment
The doctor-patient relationship is a social dance that, at its core, is driven by a sick person feeling dependent...
Magazine: Insiders' Insights
House Call Resurgence: An aging population, advances in portable medical technology advances, and a change in...
Magazine: Stuck at the Gate
It is two hours past the time my flight was supposed to leave. The Kennedy Airport gate attendant has a glazed...
Magazine: First Impressions
A lost customer is a LOST customer.