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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
FL suspends doctor in fake Viagra scheme
A Deerfield Beach doctor has been suspended for his role helping a company peddle imitation Viagra to men who didn't...
New prenatal tests offer safer, early screenings
New, noninvasive blood tests are being developed for expectant mothers to find out if their babies have genetic...
Should doctors be Facebook 'friends' with patients?
Should doctors be Facebook "friends" with their patients? Increasingly, professionals are stroking their...
Democrats struggle to find catchy acronym for healthcare reforms
Puh-pack-uh? Is that some kind of llama? In fact, it's the ungainly acronym of the new healthcare law - PPACA, the...
Marketing Leaders Should Grab the Patient Experience Wheel
Though improving the patient experience is a higher strategic priority, a lack of accountability often challenges...
Hospitals say more insured patients can’t pay
It's no surprise that the struggling economy has made it harder for hospitals to collect money from patients who have...
Study: Medical errors cost nation almost $20B each year
Preventable medical errors cost the country $19.5 billion in 2008 — or roughly $13,000 for each avoidable case...
Web Exclusive: By the Numbers: Evidence Mounting of Increase Importance of Patient Experience, Healthcare Consumerism
A survey suggests that CEOs are rethinking the importance of improving the patient experience and other studies show...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Book: The Complete Guide to Service Line Marketing
This comprehensive book guides healthcare executives through proven marketing strategies to grow their service lines...
Book: The Complete Guide to Women's Health Service Line Marketing
Women are the family healthcare gatekeeper attract them to your women’s service line and you will attract their family...