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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
Some MA hospitals back price curbs
Support is building among some Massachusetts hospitals for temporary government limits on healthcare prices, a...
In CO, a tale of two hospitals
Aspen Valley Hospital will give its employees an average pay increase of 2.4% this month, while the Vail Valley...
Whitman softens stance on U.S. healthcare law
If elected governor, Republican Meg Whitman plans to add California to the list of states suing to overturn the new...
Digital hospital records tied to higher efficiency
Patients treated at hospital emergency rooms that use all-digital-records systems are more likely to have shorter stays...
MO reverses policy that removed older data on hospital infections
Missouri will start publishing past years of data about hospital infection rates on its website, the state's top health...
Illinois hospitals open a window on their performance
The Illinois Hospital Association on Wednesday will debut an information-packed Web site, the first of its kind in the...
Spanish-language content surprisingly lacking on Internet
Spanish-language versions of many popular American Web sites are nonexistent on the Internet. Often, even for brands...
Online Ranking Sites Still Lacking
In the past I’ve said that I don’t think consumer ratings sites will have a big impact on how consumers...

Webcast: Use Call Centers to Grow Market Share and Measure Marketing ROI
No matter the size or budget of your facility, this program will help you overcome obstacles from leadership resistance...