- Community Hospitals
- Health Plans
Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
Hollywood-style special effects give girl new ear
Facial prosthetics ---made to counter damage from cancer, trauma, birth defects --- haven't gained the attention of...
Some doctors join Facebook, Twitter; others wary
Go into any OB/GYN office and you're likely to see a large bulletin board covered with snapshots of...
RapidView Provides Real-Time Snapshots of the Facility; Improves Patient Access
A small room just off the admissions area at Tufts Medical Center in Boston contains what many in the facility describe...
Web Exclusive: Care Card Technology Improves Health System's Patient Flow and Waiting Time
At Heritage Valley Health System in Beaver, PA, patient flow was a major concern until it implemented electronic kiosks...
Hospital boasting theme of change
Promise Regional Medical Center leaders recently realized the hospital is aging and decided that something must be done...
Hospitals using technology for comfort
Although hospitals spend millions of dollars on the most advanced imaging devices and robotic surgeons, patients who...
Magazine: Five Minute Consult
Five Minute Consult
Patients easily stay in touch with tech
A new system provides approximately 200 patients at the 750-bed Spectrum Health/Butterworth campus in Grand Rapids...
Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Book: The Complete Guide to Service Line Marketing
This comprehensive book guides healthcare executives through proven marketing strategies to grow their service lines...